Our Client Care team is available from 7:00 a.m. to 5:00 p.m. Central Standard Time.
Complete a Request a Consultation form, or call 866.859.0143 to begin your professional review.
You must supply the full name, date of birth and Social Security number for all ordered reports. If the current address is provided, it is good practice to enter it into the ordering system in case it is needed for additional information.
Yes. The FCRA requires clients who request reports for employment purposes to receive written consent from the applicant or employee before ordering a report from us. ESS recommends all clients receive written authorization before requesting consumer reports from us for any reason.
ESS strives to return reports within an average of 24-72 hours. This timeframe is dependent on the type of report, the state or county the research is being conducted in, and if the information or documents are complete for the ordered searches.
ESS does not charge monthly or annual fees. Clients only pay for the services they order.
No. ESS dooes not have minumum ordering requirements.
No. Our packages are customized to meet the specific background and drug screening needs and risk profiles of your business.
The FCRA requires consumer reporting agencies, such as ESS, to engage in a reasonable credentialing process of our prospective clients before providing our services. This means we must take certain steps to ensure that your company is a legitimate business that has a legal purpose for obtaining consumer reports.
ESS has the capability of integrating with several applicant tracking systems or platforms. Click here for a list of our current integration partners.
Clients who use our background screening services have several obligations under the federal Fair Credit Reporting Act (FCRA), such as:
- Only requesting and using consumer reports (aka background checks) for a permissible purpose;
- Complying with the FCRA, related state laws, and Equal Employment Opportunity laws;
- Providing consumers with proper disclosures and receiving written authorization prior to requesting a report;
- Following the Adverse Action Process prescribed by the FCRA; and
- Keeping consumers' (aka applicants') private information secure and confidential.
For more information, you can view the the “Notice to Users of Consumer Reports: Obligation of Users Under the FCRA” published by Consumer Financial Protection Bureau (“CFPB”) by clicking here.
You can view a “Summary of Your Rights” by clicking here.
No, we do not make hiring decisions for your employer, nor do we attempt to analyze or predict behavior, preferences, interests, health, or other personal characteristics.
We keep information as long as we believe it may be necessary to fulfill our legal or compliance obligations. These obligations include record retention laws, file disclosure obligations, and client contract requirements.