This policy addresses:
Frequently Asked Questions
This FAQ section will provide you with answers to the most commonly-asked questions concerning our privacy practices. Once you have read this quick summary, please keep reading this policy to take a deeper look into our privacy practices.
Information Gathered to Provide Our Background Screening Services
ESS is a background screening company that compiles consumer reports on individuals according to the needs of our clients. Common reasons why a background check may be ordered by our clients include the following:
- You are a potential or current employee of our client;
- You are a potential or current volunteer for our client;
- You are a potential or current independent contractor for our client;
- You are a potential or current student of our client;
- You are a potential or current tenant of our client; or
- You have initiated a business transaction with our client.
Our clients have certified to us that they are requesting background checks on individuals for a permissible purpose under the FCRA. If you want to know why ESS is being asked to collect specific information about you, please contact the client that requested a background check on you.
When conducting background checks, ESS only uses information about you in relation to the services provided to a client that has a permissible purpose to request your information under the FCRA. When providing Electronic I-9 or E-Verify services, ESS uses information about you only to complete those services. ESS does not collect information about an individual unless it was requested by our client for a permissible purpose. We do not actively monitor individuals or aggregate information to sell to third parties for marketing purposes.
ESS does not make decisions about you and does not attempt to predict, monitor, or track your behavior with automated technology or otherwise.
Review the list below to see the types of information we collect to perform services for our client. Please keep in mind that this list may not be exhaustive, as every client’s specific needs are unique.
ESS has worked to implement both technical and physical security measures in an effort to protect our consumer files against loss, misuse, and unauthorized access or disclosure. Please be aware that it is impossible to guarantee the absolute security or safety of information that is collected, but we strive to take reasonable measures to protect against the theft of unencrypted PII and SPII.
ESS instructs its employees and vendors to use certain security measures when sharing, storing, and destroying SPII. These measures typically include transmitting SPII only when necessary and by using appropriate levels of protection.
ESS periodically shares consumer information with vendors and our clients to perform our services. ESS intends only to share information with third parties who have a legitimate and legal purpose to receive it. We do not sell consumer information to third parties for marketing purposes. If we are asked to search for background information in a foreign country where you previously or currently live or work, we will transmit PII to researchers located in those countries so that they can complete the background check.
We may need to retain information collected to address or comply with contractual, statutory, or other legal obligations or requirements even after our services are completed. Please note that we may have to disclose your information as required by law or when we believe that disclosure is necessary to protect our rights or to comply with a court order or other judicial process.
When ESS disposes of consumer information, it takes reasonable measures to protect against unauthorized access to or use of the information in connection with its disposal.
Information Access and Accuracy
Your Right to a File Disclosure: You may request and obtain a copy of the information about you that we have in our files. To do so, you can email us at FileDisclosure@es2.com or contact us by any of the methods listed at the bottom of this page. You will be required to provide proper identification, which may include a copy of your driver’s license or other state-issued identification. We will use reasonable measures to facilitate your request.
Most of the PII that we collect about you comes directly from you, in which case, you are in control of its accuracy. ESS works to report accurate information when completing its services. However, we recognize that reporting errors may occur. As such, we offer consumers opportunities to dispute and correct information pursuant to the FCRA or other applicable laws. Information that ESS finds to be inaccurate will be revised accordingly. If you identify information on our consumer report that you believe is incomplete or inaccurate, you may report it to ESS and we will conduct a reinvestigation. Please visit https://www.es2.com/resources/disputes/ to learn how to initiate a dispute with ESS.
Please Note: We do not compile or maintain files on consumers on a nationwide basis. We do not compile or maintain credit history information on consumers. (From time to time, we may resell credit reports furnished by credit reporting agencies.) We are also not a nationwide specialty consumer reporting agency. We do not compile or maintain information relating to medical records or payments, residential or tenant history, check writing history, employment history, or insurance claims. Each time ESS furnishes a consumer report, that report is generated anew, gathering information from original source furnishers, such as court houses, state bureaus of investigation, past employers, educational institutions, etc. ESS’s files are therefore historical only. Archival copies of reports are maintained for compliance and legal purposes. If we have not furnished a consumer report about you to an employer or other third-party, then we do not have a file on you.
This website only collects personal information from you if you choose to provide that information to us. It may also collect and utilize cookies. Cookies track only non-personal information for limited purposes, such as data analytics. Please be aware that this website contains links to other sites, such as our vendors’ online service websites. ESS does not control the privacy practices of these websites and is not responsible for the security measures utilized by other sites. This website is not intended for children under the age of 13, and ESS does not knowingly collect information related to children.
Our Web Application
Our web application is restricted access. If you are a client of ESS, ESS must provide you with logon credentials before you will be able to access it. If you are a consumer, you must be invited by our client to interact with our web application. It is through the web application that you submit information about yourself to us. For compliance purposes, you may be offered the opportunity to permit our web application to use location services, so that we can furnish legal notices that might be relevant to you. You will be able to decline location services, if you wish. The web application is not intended for use by children under the age of 13.
Notice to California Consumers
ESS occasionally provides investigative consumer reports about residents of the State of California. If you would like ESS to provide you with additional information regarding our privacy practices or if you believe your personal information has been compromised, please contact us using any method listed at the bottom of this page.
Personal Information Disclosure: United States or Overseas – Information about consumers may be shared overseas under limited circumstances, such as when we prepare a background report on an individual who is or was living or working overseas.
Changes to This Policy
updated Dec. 4, 2019