FAQs

FAQs2018-03-19T15:03:05+00:00

FAQs

ESS is open 7:00 a.m. to 5:00 p.m. CST. Call Customer Service toll free at 866-859-0143.
Please call customer support at 205-879-0143 or complete the Ask a Question form.
  1. Have permissible purposes to obtain a consumer report and certify compliance with the FCRA.
  2. Provide applicant/employee with a written disclosurePrior to obtaining a consumer report for employment purposes, must notify applicant/employee by providing a stand-alone, clear and conspicuous disclosure in writing to applicant/employee that an investigative consumer report may be obtained and provide them with a copy of the “Summary of Your Rights Under the FCRA. The disclosure notice cannot be in an employment application.
  3. Obtain written authorization from applicant/employeeIf you intend for the authorization to allow you to obtain consumer reports through the course of an employee’s employment, you must state this clearly in the authorization.
  4. Follow FCRA Adverse Action requirements (2 steps)
    1. Per-Adverse Action LetterBefore you decide to reject an applicant or take any adverse employment action based on information obtained from the consumer report, you must send the applicant/employee a Pre-Adverse action notice along with a copy of the consumer report and a copy of the FTC’s “A Summary of Rights Under the Fair Credit Reporting Act” to allow the person the opportunity to review the report
    2. Adverse Action LetterIf you decide to take adverse action based on information in the consumer report, you must notify the applicant/employee.  This notice tell them about their rights and how to correct inaccurate information.
  5. Dispose of consumer reports according to Fair and Accurate Credit Transaction Act of 2003 (FACTA)You must securely dispose of the report and any information gathered from it.

For more detailed information, please visit http://business.ftc.gov/documents/bus08-using-consumer-reports-what-employers-need-know and http://http://www.es2.com/resources/compliance/.

Yes, you can always fax orders in to ESS at 888-454-7679.
Releases must be signed for all applicants and kept on file at your location. It is good practice to fax or email all signed consent forms to ESS to 888-454-7679 or results@es2.com. Some institutions will not complete the necessary research for an applicant without seeing a copy of the release. Providing the release during the ordering process will ensure a quick turnaround on your complete order.
ESS strives to return reports within an average of 24-72 hours. This timeframe is dependent on the state/county the research is being conducted in and having complete information or documents for the ordered searches.
You must supply the full name, date of birth and Social Security number for all ordered reports. If the current address is provided, it is good practice to enter it into the ordering system in case it is needed for additional information.
Yes, searching for aliases and maiden names will incur additional charges.