Disputes

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Disputes 2016-12-07T17:59:21+00:00

Disputes

Under the Fair Credit Reporting Act (FCRA), a consumer of a background report has the right to dispute information reported about them that they deem to be incorrect or inaccurate. ESS provides a Dispute Resolution Process for all consumers free of charge for both the consumer and the company/organization who ordered the report through ESS. Please refer to the information below regarding this process, or call customer service at 866.859.0143 for further information.

For Consumers

A dispute is initiated in one of the following 2 ways if you feel information has been reported inaccurately about you in an ESS Background Report:

  1. Call ESS Customer Service at 866.859.0143 to initiate the dispute.
  2. Download and fill out the ESS Dispute Resolution Form. Once completed you may email or mail this form to customer service as instructed on the ESS Dispute Resolution form.

The full dispute process can take up to 30 days to complete. It is imperative that all supporting documentation and information is provided to ESS in a timely manner, in order to resolve the issue as quickly as possible.

For Clients

ESS requires all clients to understand and follow the adverse action process outlined in the FCRA. You will be contacted if a dispute has been initiated with ESS by an employee or applicant of your company/organization. ESS will work with the employee/applicant to obtain necessary information and documentation to resolve the disputed information. Once resolved, you will be notified again by ESS with the resolution information.